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Shopping Guide
How to shop
Can I cancel or change my order?
Order cancellation is not possible. You will have to wait for the order to be received before proceeding with the return. It is not possible to change order data.How to place an order on TIFFOSI.COM?
Select the articles you want by browsing the menus or using the search tool. Add the items to your basket. You can finalise your purchase as a guest or as a registered customer. When you are done, confirm your order and select your payment and shipping method.
If you wish to offer any of the item(s) you can select the Offer option at checkout.— Shop as a Registered Customer
We’ve made easy for you to set up an account. Our registration form includes examples of formats, to help you when entering such data as your phone number or postcode. When you log into your account, you'll see the full details of your order. Open your account here.
— Shop as a Guest
When shopping as a guest, you only have to enter the information we need to fulfil your order. After your first purchase, you can decide to register as a user or to continue as an unregistered user.
— Access through social networks
A quick and safe way.
Can I cancel or change my order?
It is not possible to cancel orders. You will have to wait for the order to be received before returning or exchanging it in a physical store. It is not possible to change order details.How to check the cart?
This icon allows you to access the products in the cart. You can view the content of the purchase, identify it as an offer, add it to favorites, modify or delete the number of units, apply promotional codes and select the shipping/delivery method.
Items in the cart are not reserved.What is the wishlist and what is it for?
You can save the items you like most in an easy and simple way. Each time you click the Favorites icon, you will add the article to the list. Articles can be deleted from the list by clicking Remove. If you want to order the item, click on it and proceed with the usual steps. Wishlist items are not reserved.How do I know what status my order is in?
You can access this information in the “Customer Area” section under the “Orders” icon. You will receive updates on the status of your order via email.
If you made the purchase as a guest, click on the "View Order" link in the confirmation email to check its status. After the order has been dispatched, you will be notified via email with the order tracking code so that you can track it on the carrier's website. Please note that if you have chosen delivery to a Tiffosi store, no tracking code is provided.How can I access my invoices?
For registered customers: invoices are available in the "Customer Area". The invoice is also sent by email.Can I cancel or change my order?
Order cancellation is not possible. You will have to wait for the order to be received before proceeding with the return. It is not possible to change order data.
Payment
Is shopping at TIFFOSI.COM safe?
Our top priority is to ensure the information you give us through Tiffosi.com is kept securely.
The Tiffosi.com e-commerce platform has various certifications for information security management best practices and for compliance with the payment card industry's data security standards (PCI DSS).
These prove we comply fully with the most demanding recommendations and standards in the sector, so we can be sure we are providing a private, end-to-end and secure shopping experience.What payment methods are available?
We offer several payment methods, all of them are assured by Adyen, who guarantees the security of your payments. Our main payment methods are PayPal and Credit Card. Please keep in mind that offered payment methods may vary by the country of destination. Once all items have been added to the basket and you have already selected the courier, all available payment methods for your destination country will be shown.
Shipping
What are the shipping methods, costs and delivery time?
Shipping options may vary depending on delivery address.
When completing your order, we will show you the available shipping methods and the cost, depending on the delivery address selected.
Possible delivery options:
Delivery to Tiffosi store (FREE):
— The order will arrive in 2-3 working days at the selected store in mainland Portugal or in 5-15 working days on the islands, and the customer will be notified via email and SMS when it is available for collection;
— The person who collects the order must present the withdrawal PIN and identification card, whether the buyer or someone else in their place;
— You have 15 consecutive days to withdraw the order.
Home delivery:
— Standard delivery – 3.95 EUR (mainland Portugal); €5.95 (Islands) / FREE for orders worth €19.99 or more;
— The estimated delivery time will vary between 2 and 5 working days in mainland Portugal. Delivery time to the islands varies between 5 and 15 working days.
Delivery in Points:
— 2.45 EUR (mainland Portugal); €4.95 (Islands) / FREE for orders worth €19.99 or more;
— The order will arrive in 2-5 working days at the selected point in mainland Portugal and in 5-15 working days on the islands;
— We will show the delivery points available at the time of purchase;
— The person picking up the order must present the SMS/email received from the carrier and an identification document;
— Orders delivered to Chronopost points are available for pickup for 7 consecutive days. Orders delivered to CTT points are available for collection for 5 working days.
Keep in mind that deliveries are only made on working days and that during promotional periods our delivery time may be longer than normal.
What are the shipping methods, costs and delivery time?
When completing your order, we will display the available shipping methods and the cost, depending on the delivery address selected.
Home delivery:
Standard delivery – 4.95 EUR (Mainland Spain) / FREE for orders worth 19.99 EUR or more.
The estimated delivery time will be 2 to 5 business days.
Keep in mind that deliveries are only made on working days and that during promotional periods our delivery time may be longer than usual.
We ship Worldwide. If your country cannot be selected as delivery country on the left top of our site (shipping to), please contact us. We will happily double check if we are able to ship to your country.
Shipping options may vary depending on the delivery address.
When you finalise your order, you will see the shipping method and delivery cost options, which will vary as a function of the delivery address you have chosen.
Our shipping fees depend of the country where the package is shipped and the volume and weight of the items. Shipping costs are calculated according to the weight and volume of each order. Every time you add a product to the shopping cart, the shipping costs change automatically. This way you can check in the shopping cart the total price of the items and choose the shipping method you prefer. We currently do not offer free shipping.
During promotions and campaigns, delivery times may be longer than normal.
For orders shipped to the European Union, the price on our website will be the final cost to you. There will be no additional VAT or duty charges requested on delivery by our carriers.
Country Transport Time Country Transport Time Country Transport Time Country Transport Time Germany 5 Days Austria 5 Days Sweden 6 Days Finland 6 Days Italy 5 Days Switzerland 6 Days Hungary 6 Days Slovenia 6 Days United Kingdom 6 Days Croacia 6 Days Irland 5 Days United States 8 Days Denmark 5 Days Slovakia 6 Days Latvia 6 Days Brazil 8 Days Lithuania 6 Days Estonia 6 Days Luxembourg 5 Days Panama 8 Days Poland 6 Days France 5 days Romenia 6 Days Uruguay 8 Days Chile 8 Days Costa Rica 8 Days Mexico 8 Days Paraguay 8 Days Peru 8 Days Puerto Rico 8 Days What are the shipping methods, costs and delivery time?
We ship Worldwide. If your country cannot be selected as delivery country on the left top of our site (shipping to), please contact us. We will happily double check if we are able to ship to your country.
Shipping options may vary depending on the delivery address.
When you finalise your order, you will see the shipping method and delivery cost options, which will vary as a function of the delivery address you have chosen.
Our shipping fees depend of the country where the package is shipped and the volume and weight of the items. Shipping costs are calculated according to the weight and volume of each order. Every time you add a product to the shopping cart, the shipping costs change automatically. This way you can check in the shopping cart the total price of the items and choose the shipping method you prefer. We currently do not offer free shipping.
During promotions and campaigns, delivery times may be longer than normal.
For orders shipped to the European Union, the price on our website will be the final cost to you. There will be no additional VAT or duty charges requested on delivery by our carriers.
Country Transport Time Country Transport Time Country Transport Time Country Transport Time Germany 5 Days Austria 5 Days Sweden 6 Days Finland 6 Days Italy 5 Days Switzerland 6 Days Hungary 6 Days Slovenia 6 Days United Kingdom 6 Days Croacia 6 Days Irland 5 Days United States 8 Days Denmark 5 Days Slovakia 6 Days Latvia 6 Days Brazil 8 Days Lithuania 6 Days Estonia 6 Days Luxembourg 5 Days Panama 8 Days Poland 6 Days France 5 days Romenia 6 Days Uruguay 8 Days Chile 8 Days Costa Rica 8 Days Mexico 8 Days Paraguay 8 Days Peru 8 Days Puerto Rico 8 Days What are the shipping methods, costs and delivery time?
We ship Worldwide. If your country cannot be selected as delivery country on the left top of our site (shipping to), please contact us. We will happily double check if we are able to ship to your country.
Shipping options may vary depending on the delivery address.
When you finalise your order, you will see the shipping method and delivery cost options, which will vary as a function of the delivery address you have chosen.
Our shipping fees depend of the country where the package is shipped and the volume and weight of the items. Shipping costs are calculated according to the weight and volume of each order. Every time you add a product to the shopping cart, the shipping costs change automatically. This way you can check in the shopping cart the total price of the items and choose the shipping method you prefer. We currently do not offer free shipping.
During promotions and campaigns, delivery times may be longer than normal.
For orders shipped to the European Union, the price on our website will be the final cost to you. There will be no additional VAT or duty charges requested on delivery by our carriers.
Country Transport Time Country Transport Time Country Transport Time Country Transport Time Germany 5 Days Austria 5 Days Sweden 6 Days Finland 6 Days Italy 5 Days Switzerland 6 Days Hungary 6 Days Slovenia 6 Days United Kingdom 6 Days Croacia 6 Days Irland 5 Days United States 8 Days Denmark 5 Days Slovakia 6 Days Latvia 6 Days Brazil 8 Days Lithuania 6 Days Estonia 6 Days Luxembourg 5 Days Panama 8 Days Poland 6 Days France 5 days Romenia 6 Days Uruguay 8 Days Chile 8 Days Costa Rica 8 Days Mexico 8 Days Paraguay 8 Days Peru 8 Days Puerto Rico 8 Days Only for orders shipped to outside of the European Union, you may be charged customs duties and taxes for something you bought in our store. The taxes may depend on where your order was sent from, the type of items you bought, their value and the weight of the package. Different countries may have different tax policies regarding specific products.
To avoid any unforeseen surprises, please pay attention to the following:
— Contact your local post or customs office to find out more about your country´s customs duties and taxes.
— Import duties, taxed or other customs-related charges are normally collected by the shipping company upon delivery.
— Import duties and handling fees are not Tiffosi responsibility. Customs duties and taxes are never covered by Tiffosi. If you refuse to accept delivery and we have to get the product returned to us and you will have to pay the courier and any duty costs out of any refund we make to you.
— Tiffosi is not responsible for delays caused by the customs department in your country.
Products
Are the prices at TIFFOSI.COM the same as in physical stores?
In the event of a difference between the prices shown on the website and the prices marked on the item labels, the correct price will be the one shown at the time of purchase.How do I check the price tag?
Are all articles on TIFFOSI.COM available?
If the item or size you want is out of stock, you can select the "Notify me!"
What is my size?
Our "Size Guide" option will help you choose the right size for you.Can I receive an alert about a product that is back on sale?
Yes. For items that are out of stock, you can select the Notify me! When the item becomes available again in the online store, you will receive an email notification.How can I find out the stock of an item in a physical store?
Through the website you can check the stock of physical stores, using the See availability in Store icon. You will have to select the item and location and the nearest stores where it is available will be displayed. The stock information from physical stores is illustrative.How do I check the price tag?
There are two price tags joined by a cut line.
The front label (with a red stripe) refers to the PVP in Portugal.
The back label (with a blue stripe) refers to PVP Spain.
Product added to cart